Does anybody know what’s happening at Rudy Project Australia? I am one of many it seems who have outstanding orders and there is zero communication coming from Rudy Project. I’ve tried multiple ways of contacting them to no avail.
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Earler this yearI had to wait a month for my order to be finalised. With zero communication of what was happening. In the meantime, I had emailed Rudy head office in Italy who were very responsive, giving me a higher level contact in Rudy Australia, (details may have changed) but suggest give it a month at most and then email Rudy (Italy).
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My wife & I both have had pretty poor customer service from them a few years ago. The Mrs ordered a reader lens from their website only to be told after a delay that they weren’t available in Australia. Disappointing to see they haven’t got their act together yet. Certainly a disincentive to buying from them.
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LOL.
I’ve had 2 or 3 emails from Greg (Rudy Project Aus) in the last week, but that’d be because I’m not trying to buy something from them this month. 
As I understand, Greg is a one man band and he struggles to keep on top of communication. That said, I’ve had incredibly good support from him so I can’t speak too highly (with caveats). He gave me a 2nd pair of $1200 prescription lenses at no cost, because of a misguided initial prescription from my optometrist!
So I am torn between sympathising if you can’t get him to reply while wanting to support his business, if you can be patient.
There’s only one optometrist in Canberra that will deal with him anymore. The others have given up, but he means well! 
.
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Thanks for the responses. If the comms were better I’d be happy to be patient - but it’s starting to wear thin! I will try contacting Rudy elsewhere as suggested.
I got another email from Greg / Rudy yesterday flogging helmets. I nearly replied to ask Greg why he’s not responding to you.
Have you tried phoning him?
I don’t remember why but I have his mobile number…
Earlier in the year when I was having trouble getting a response, I had already tried phone, texts and emails to no avail. Clearly the failure to answer initial enquiries multiplies the subsequent enquiries. When I contacted Rudy Italy they asked to be copied into any correspondence, presumably as the may be concerned about brand damage.
I’d like to sympathise with Greg as well but when your credit card is debited at the same time the order is placed, and then you don’t hear anything for over a month, it stretches the friendship a bit.
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Yep, that’d p!ss me off too - I reckon I’d be getting my bank to get the money back, or at least telling Greg that I was going to. ;-(
I know I have been remarkably lucky with him because I’ve bought 2 frames and about a dozen pair of lenses from him without any delays. (Jinx!) His online price for my progressive photochromatic lenses was cheaper than my optometrist could get them at trade.
My optometrist has even offered to work for Greg to help him with his customer management!
Yes the next step I was about to do was letter mentioning Australian Consumer Law asking for supply of goods ordered or alternative solution ie refund.
Add me to the list of frustrated people dealing with Rudy Australia. Same story. I bought some items and thought it was well ahead of time for an event I’m doing, and it’s been delays, with absolutely no communication at all.
I want to support Australian business, but this absolutely stretching the friendship. I’m at the “complain to ACCC + issue chargeback from my credit card” stage.
Would love a direct number, and or the Italy contact details and I’ll give that another go to see what happens.
Even just a “hey sorry, yes, got your emails, everything is delayed, I’ll get back next week” would be fine for me, it’s the dead air that’s killing it for me. At this point, it feels like a scam.
(I’ve tried the phone number on the Rudy website, not sure if that’s directly him or not - 0448631892)
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That’s exactly where I am. I’ve been patient but have lodged a complaint and gone down the path to attempt to get my money refunded through the payment service.
I’ve made a last ditch attempt by including the uk email address after I continued to receive Rudy Project marketing emails.
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Sent email to customerservice@rudyproject.com as part of my “this is my last attempt to solve this amicably”.
Final followup. A couple more emails CC’d the head office, and still no information, I sent a final “well, given we’re here, I want a refund by end of this week”. I contacted my CC provider to ensure that if it didn’t happen, they were cool with doing a refund and they were like “wow, you have tried really hard, most people give up waaay earlier than that”.
Glasses shipped yesterday, arrived today.
What an absolute sh*t show of a mess, company that didn’t need to happen, will never deal with them again, but amusingly happy I got the glasses which is what I wanted from the beginning.
Dang that sucks.
F knows why Greg seems hell bent on destroying his business, since I know he’s been offered help.
I wish he’d pull his finger out because I really like the product and know I’ll need new prescriptions in future.
Can’t agree more - I’ve all the promt service to polite emails every month in the last 12 months (warranty issue). Even simple stuff like closing orders down when you are on holidays with a message about when you’ll return, or a we have a backlog of orders will take 1-2 weeks to ship. This is a perfectly normal thing from a 1-2 person business. Half the current problem is probably all the emails from people going where is my order.